Black Diamond, Inc - on behalf of its subsidiary brands, Black Diamond, PIEPS and POC - is issuing a voluntary recall for all JetForce avalanche airbags in order to carry out a required firmware update.
In a limited number of cases, system malfunctions have resulted in involuntary shutdown and/or failure to deploy. These malfunctions can be resolved by a firmware update at one of our global service centers.
There have been no accidents or injuries resulting from these malfunctions.
This firmware update, and the shipping to and from our service centers, will be done at no cost to our customers. All users and retailers of first generation Black Diamond, PIEPS and POC JetForce Avalanche Airbag packs should immediately stop using and return their pack(s) using the link below.
All JetForce Avalanche Airbag Packs sold between November 15, 2014 and July 7, 2015 should be returned to one of our global service centers.
These units can be identified by a manufacturing date code printed on a label located inside the front pocket. Units bearing date codes from 4275 to 5077 are subject to this recall.
The affected units were sold under the following model names:
Please follow these steps to complete a recall:
When updates are complete, you will receive a shipping confirmation and tracking number for the return shipment of your JetForce Avalanche Airbag pack.
We apologize for any inconvenience caused by this recall. Your safety is our top priority, and we take very seriously every issue that could compromise that safety. If you have any questions or concerns, please consult the FAQ below, or contact us directly at email@example.com or at 800-775-5552.